1. In principle, the Company provides the service 24 hours a day, 7 days a week. However, where the Company deems it necessary (e.g., inspection of equipment), or where service use is impaired due to force majeure such as equipment failure or a surge in service usage, the Company may exceptionally restrict all or part of the service use.
2. Where essential to the provision of the service, the Company may conduct regular inspections, the schedule of which follows notice to the customer or an announcement on the service website.
3. Information or data that the customer stores using the service provided by the Company is owned or managed by the customer, and the Company does not access it without the customer's consent.

Article 10 (Customer Account Management)

1. The customer is responsible for managing their ID and password and preventing use by third parties.
2. Where the customer becomes aware that their ID and password have been stolen or used by a third party, they must immediately notify the Company of that fact and follow the Company's guidelines.
3. The Company may restrict the use of an ID where there is a risk that personal information may be disclosed or leaked without authorization, or where the ID may be misunderstood as being associated with the Company or the Company's operator.
4. All liability arising from a violation of the obligations under this Article rests with the customer. The Company bears no responsibility for any disadvantage arising from the customer's violation of the obligations under this Article or failure to follow the Company's instructions or guidelines.
5. The Company may limit the number of accounts that an individual customer may hold in accordance with the Company's policy. Details follow the announcement posted on the service homepage.

Article 11 (Changes to Customer Personal Information)

1. The customer may review and modify their personal information at any time on the personal-information management page of the service website. However, information essential to service management (including, but not limited to, a corporate customer's name, an individual customer's real name, business registration number, or unique ID number) may not be arbitrarily modified.
2. Where customer information changes after the service-use application has been submitted, the customer must modify the information on the service website and notify the Company thereof by email or another method.
3. The Company bears no responsibility for any disadvantage arising from the personal information the customer provided to the Company being inaccurate, or from the customer's failure to notify the Company of the changes under paragraph 2.

Article 12 (Assignment and Changes to Related Customer Information)

1. No customer may arbitrarily transfer or assign to another person, or dispose of by means of pledging or the like, the rights and obligations under the Service Agreement or other rights used under this agreement.
2. Where, due to inheritance, merger, or division affecting the customer, a third party other than the customer (hereinafter the "Assignee") succeeds to the legal status under the Service Agreement the customer concluded with the Company, the customer and the Assignee must immediately notify the Company, in accordance with the method and procedure designated by the Company, attaching documents that can prove the succession of status.
3. In the case of a change of customer information under paragraph 2, the Assignee is responsible for fully performing the conditions of the Terms and the Service Agreement prior to the succession. Where a problem arises in connection with the succession, the customer and the Assignee bear joint and several liability.

Article 13 (Consent to the Use of Customer Information)

Customer information on the website is collected, used, managed, and protected as follows, and a customer's application for use under these Terms is deemed to constitute consent to the Company's collection and use of the customer information stated in the application form.

1. Collection of Customer Information: The Company collects the customer's information through the information the customer provides upon service registration.
2. Use of Customer Information: The Company does not disclose or distribute to any third party, without the person's consent, the customer's personal information collected in connection with the provision of the service. This excludes cases where there is a request from a state agency pursuant to statutes such as the Framework Act on Telecommunications, where there is a purpose of criminal investigation, where there is a request from the Information and Communications Ethics Committee, where there is a request under a procedure prescribed by other relevant statutes, or where the customer has voluntarily disclosed the customer information they provided to the website.
3. Management of Customer Information: The customer may modify or delete their customer information from time to time in order to protect and manage it. The customer may also change or adjust any portion of the received information that they consider unnecessary.
4. Protection of Customer Information: Customer information may be viewed, modified, and deleted only by the customer, and it is managed entirely by the customer's ID and password. Accordingly, the customer must not disclose their ID and password to others, and must be sure to log out and close the web browser window upon finishing their work.
5. The collection and use of customer information is utilized in accordance with the personal information handling policy posted on the i-ESG website in compliance with relevant statutes, and matters regarding the provision of information to third parties may be collected and utilized going forward based on the user's expression of an "I agree" intention.

Chapter 3: Provision and Use of the Service

Article 14 (Suspension or Termination of Service Use by the Company)

1. The Company may suspend the customer's use of the service without prior notice where any of the following causes applies:

   1. Where the customer has not paid the fee (including where the customer does not pay the fee to a Partner);
   2. Where the customer transmits or mediates a large volume of information or advertising information that may impair stable service operation, or where such conduct occurs;
   3. Where a program running on the customer's server causes damage to the operation of another customer's system, or causes impairment or a fault in the Company's service operation, or where there is a risk of such damage, impairment, or fault;
   4. Where abnormal, excessive traffic occurs in relation to the system the customer operates using the service, affecting the network;
   5. Where the customer's failure to properly install security updates on the server is deemed a risk factor to the Company's service operation;
   6. Where the customer uses the service for a purpose contrary to the national interest or the public interest;
   7. Where the customer's use of the service violates relevant statutes or contravenes public ethics or order;
   8. Where the customer's conduct damages another person's reputation or causes them disadvantage;
   9. Where the server the customer is using is infected with a virus or hacked, or is suspected of being so;
   10. Where there is a legal basis for suspending the customer's use of the service, such as (including but not limited to) a third party asserting an infringement of rights with respect to the customer information the customer processes through the service;
   11. Where a government agency requests or orders the temporary suspension of service use pursuant to legal procedures;
   12. Where the customer accesses or uses this service in a manner that circumvents the conditions the Company established for service use or the restrictions or limitations the Company announced in connection with service use (for example, creating multiple Company accounts in order to use the service for free or to receive special-price benefits, or arbitrarily deleting a required installed program);
   13. Where the customer otherwise contravenes relevant statutes or the terms of use or use conditions established by the Company.
2. Where the customer's use of the service is suspended for a cause under paragraph 1 above, the Company will notify the customer of the grounds for suspension, the period of use suspension, and the official means of raising an objection. The Company will, without delay, restore the customer's right to use the service where the cause related to paragraph 1 is removed or is no longer valid.
3. Where a cause for use suspension continues to exist, the Company may terminate the relevant Service Agreement. In such case, the Company will notify the customer in accordance with the method specified in Article 7. The same applies where the customer continues to fail to pay fees to a Partner and the Partner, with supporting evidence, requests termination of the agreement.
4. The Company may charge the fees accruing during the period in which the service was suspended for the causes described in this Article.

Article 15 (Service Interruption)

1. In any of the following cases, the Company may temporarily interrupt the relevant service without prior notice. In such case, the Company will announce the grounds for and the period of the interruption to the customer either in advance or after the fact:

   1. Where an unavoidable cause arises, such as the expiry/termination of a contract between the Company and a third party related to the provision of the service, equipment repair, or other maintenance work;
   2. Where there is a risk of a fault in normal service operation due to a national emergency, an equipment defect, a surge in service usage, or the like;
   3. Where the Company is substantially unable to provide stable service due to an unavoidable cause such as a natural disaster;
   4. Where a telecommunications service provider (as specified in the Telecommunications Business Act) interrupts telecommunications service.
2. Where a matter specified in paragraph 1 applies, the Company may give the customer prior notice and announce the service interruption by posting it on the service-access screen or the service website. However, this does not apply where prior notice is impossible due to a cause beyond the Company's control (an equipment fault, system fault, etc., without the Company's intent or negligence).
3. The Company does not bear any related responsibility where the contents of messages and other communication messages stored or transmitted on the website are not stored or are deleted, are not transmitted, or where other communication data is lost, due to a national emergency, a power outage, a fault of service equipment outside i-ESG's scope of control, or other force majeure.
4. Where the Company must temporarily suspend the service due to difficulty in providing the service normally, it may suspend the service after giving notice one week before the service suspension; the Company does not bear responsibility for the customer's failure to become aware of the notice contents during this period. Where there is a substantial reason, the above prior-notice period may be shortened or omitted. Furthermore, the Company does not bear responsibility even where, as a result of the above service suspension, the contents of messages and other communication messages stored or transmitted on this service are not stored or are deleted, are not transmitted, or where other communication data is lost.
5. The Company may temporarily interrupt the service after prior announcement, and does not bear any responsibility to the customer or any third party in relation thereto.
6. The Company may temporarily interrupt the service without notice due to unavoidable causes such as urgent system inspection, expansion, or replacement, and may completely discontinue the currently provided service for a cause the Company deems appropriate, such as replacement with a new service.
7. In the case of a service interruption due to a cause beyond the Company's control (a disk fault, system down, etc., without the system administrator's intent or negligence), prior notice is impossible; and in the case of a system interruption due to the intent or negligence of another party (a PC communications company, a key telecommunications business operator, etc.), no notice is given.
8. In the case of a customer who has been dormant for a long period of one year or more, the Company may suspend the use of the service after a notice period of one week following a guidance email or the issuance of an announcement.

Article 16 (Interruption or Termination of the Service by the Customer)

1. Where the customer wishes to interrupt or terminate the Service Agreement, they must notify the Company thereof through the procedures and methods posted on the service website. Under normal conditions, the Company will, in connection with the termination of the service requested by the customer, suspend the service or terminate the Service Agreement in accordance with a separately established refund policy. However, where a fee payable remains outstanding on the date the customer requests termination of the agreement, the termination procedure can proceed only after the customer has completed payment of the fee.

2. Where the customer wishes to provisionally interrupt the Service Agreement during the service-use period, matters such as the allowable interruption period, the fee during the interruption period, the interruption conditions, and the effect of the interruption follow the particulars posted on the service website.

   1. Where a flat-rate (subscription) product is terminated, the account will automatically end its use of the product when the current billing cycle ends. However, in the case of termination for an unavoidable cause, the refund amount will be calculated on the basis of the used ratio of the flat-rate product or the ratio of the period used (calculated on a monthly proration), and the refund will be processed.
   2. Depending on the used ratio of the product or the period used, the refund may be provided in the form of Credit usable in the i-ESG solution rather than in cash.
3. Where the customer suspends server use because a portion of the grounds for interruption of service use specified in paragraph 2 above applies ("Server Suspension"), the service may be suspended for up to 90 days at a time and up to a cumulative 180 days over 12 months. Where the customer, without using the server, exceeds the maximum period without the Company's explicit consent, the Company may, after notifying the customer, process the return (retrieval) of the server. In this case, the customer data stored on the server will be backed up by the Company for 30 days and then deleted. The customer may request the recovery and reuse of the server and data only within the aforementioned storage period. Information on the server types for which Server Suspension is available and on the fees accruing during the suspension period follows the particulars posted on the service website.
4. The customer must, prior to the termination of the Service Agreement, personally back up the data stored on the server that they have used during the service-use period. The Company deletes all of the customer's resources (servers, etc.) and materials simultaneously with the termination of the Service Agreement. Deleted resources and materials are not recovered for any reason.

Article 17 (Restriction of Service Use)

1. Where the content of the information the customer provides is found to be false, or where a reasonable ground arises to suspect that it is false, the Company may suspend the customer's use of this service in part or in whole, and the Company does not bear responsibility for any disadvantage arising therefrom.
2. Where the customer engages in conduct that violates the content of these Terms, such as Article 16 of these Terms (the customer's obligations), the Company may arbitrarily restrict and suspend the use of the service. In this case, the Company may prohibit the customer's access.

Article 18 (Provision of Information and Posting of Advertisements)

1. The Company may provide the customer, by means such as email, postal mail, SMS (mobile phone text message), DM (Direct Mail), or messenger, with various information and advertisements deemed necessary during the customer's use of the service; and where the customer receives information they do not want, the customer may opt out of receiving it.
2. The Company may post advertisements and the like on the service screen, homepage, email, and so on in connection with the operation of the service, and a customer who intends to use the service is deemed to consent to such posting of advertisements.
3. The Company does not bear responsibility for any loss or damage arising as a result of a customer's participation in, communication with, or transactions in promotional activities with an advertiser posted on the service or through the service.

Chapter 4: Use Fees and Management

Article 19 (Service Use Fees)

1. The Company posts the use fees and any changes thereto on the service website.
2. The service is fundamentally defined by a monthly or annual subscription fee (on a commitment basis), and there may be a promotional fee as separately established by the Company.
3. Unless there is a special cause, even if the use fee changes during the term of the Service Agreement, the changed use fee is not applied retroactively across the entire term of the Service Agreement.
4. The Company may issue to the customer Credit usable when using the service (hereinafter "Credit, etc."). In this case, the details regarding "Credit, etc.," such as the conditions for using "Credit, etc." and other operating policies, follow the particulars posted on the service website.

Article 20 (Calculation and Settlement of Service Use Fees)

1. The service use fee must be prepaid at the time of using the paid service, and, unless otherwise established, is renewed monthly or annually.

Article 21 (Termination Fee)

1. Where a Service Agreement having an agreed contract term is terminated under Article 13(3), Article 15, or Article 16, or for another cause attributable to the customer, the customer must pay a termination fee to the Company. The termination fee is separately provided for in the terms of use or operating policy for the individual service.

2. In the following cases, the customer may terminate the Service Agreement without paying the termination fee under the preceding paragraph:

   1. Where cumulative service faults exceed 72 hours in a month due to a cause attributable to the Company;
   2. Where a service fault lasting one hour or more occurs 5 times or more in a month due to a cause attributable to the Company.

Article 22 (Payment and Billing of Use Fees)

1. The Company (including a Partner; the same applies hereinafter in this Article) issues an invoice to the customer in the month following the month in which the use fee accrued, and the customer must pay the billed amount on or before the payment due date specified in advance by the Company.

2. The means of paying the use fee for use of the service are as follows:

   1. Where the membership type is a domestic (Republic of Korea) business operator: a choice among bank transfer, a dedicated virtual account, or a credit card.
   2. Where the membership type is other than that in item 1: a credit card.
3. The Company sends the service use-fee invoice in advance so that the customer can receive it at least 5 days before the use-fee payment due date.
4. Where the customer does not pay the use fee within the payment due date, the Company gives notice of the unpaid use fee by email. For the unpaid use fee, a surcharge (1.5% of the unpaid amount per month) is added and re-billed.
5. Where the customer fails to pay the use fee up to two times, the Company may terminate the service in accordance with the procedures and methods specified in the Terms and posted on the service website.

6. Where the customer changes the pricing plan and the number of users under the existing payment method, the used fee up to the day before the change date and the discount reimbursement are excluded; the fee for the amount used is settled and refunded, and thereafter, from the point of the change, payment proceeds as a new prepayment, thereby changing the billing cycle.

   1. Where the pricing plan's payment method changes (from monthly to annual or from annual to monthly).

7. Where the customer changes to a monthly payment method midway before the expiry of an annual payment, or changes or terminates the service, a discount reimbursement arises. The discount reimbursement is the amount discounted relative to the monthly pricing plan, and the calculation formula is as follows:

   1. Discount reimbursement = {months of use x (monthly-plan unit price - annual-plan unit price)}.

8. The calculation formulas for a midway change between monthly payment and annual payment are as follows:

   1. Formula for the refund amount upon a midway change of a monthly-payment service: existing payment amount - the use fee prorated on a daily basis up to the day before the change date.
   2. Formula for the refund amount upon a midway change of an annual-payment service: existing payment amount - the use fee prorated on a daily basis up to the day before the change date - the discount reimbursement.

Article 23 (Responsibility for Payment of Use Fees)

The customer is responsible for paying the service use fee. However, where the customer has designated a person responsible for paying the use fee, the customer and the person responsible for paying the use fee bear joint and several responsibility for payment of the use fee. In this case, the customer must provide a statement of responsibility from the person responsible for payment.

Article 24 (Objection to the Invoice)

1. Where the customer does not agree with the billed use fee, the customer may formally raise an objection to the Company or the Partner in writing or by email.
2. The Company or the Partner will review the matter within 7 business days of receiving the formal objection document under paragraph 1 and inform the customer of the result. Where the Company or the Partner is unable to notify the customer of the result concerning the aforementioned objection within the prescribed period, the Company or the Partner will notify the customer of the grounds for the delay.

Article 25 (Refund of Use Fees)

1. Where there is an overpayment in the use fee paid by the customer, the Company or the Partner may offset the overpaid fee amount against the customer's use fee for the following month.
2. Where the customer requests a refund of the overpaid amount before the offset under paragraph 1, the Company or the Partner will return the relevant amount to the customer.

3. The Company processes refunds for the customer in accordance with the following refund policy:

   1. The customer may withdraw the application within 2 weeks after paying the service fee, in a state in which the service has not been used, and in this case may receive a full refund.

   2. Where a refund is requested after 2 weeks have elapsed, whether or not the service has been used, the refund proceeds as follows:

      • Formula for the refund amount while using a monthly-payment service: existing payment amount - the use fee prorated on a daily basis up to the day before the applicable date.
      • Formula for the refund amount while using an annual-payment service: existing payment amount - the use fee prorated on a daily basis up to the day before the applicable date - the discount reimbursement.
      • The amount to be refunded is paid where it is greater than KRW 0; where it is less than KRW 0, the customer is deemed to have no additional amount to return.
   3. Where the customer has utilized part of the solution provided by i-ESG under paragraph 4, the customer may not request a refund for the cancelled subscription even during that period.

4. The criteria for whether the service has been used are as follows:

   1. Where the customer has not carried out or completed any solution provided by the Company (a part or the whole of the solutions included in the package product the customer paid for, such as the self-assessment solution, materiality-issue identification solution, reporting-automation solution, ESG management solution, greenhouse-gas management solution, supply-chain management solution, etc.).

Chapter 5: Obligations and Responsibilities

Article 26 (Obligations of the Company)

1. The Company endeavors to provide the service requested by the customer in a stable and continuous manner.
2. Where a fault arises that impairs normal operation of the service, the Company does its best to repair or restore it as quickly as practicable and to operate the service stably.
3. The Company handles opinions or complaints raised by the customer fairly, either immediately or within a period, in accordance with the procedures established by the Company.
4. In order to operate the service smoothly, the Company may collect and store the customer's personal information in accordance with the personal information protection policy posted on the service website. The Company does not provide the customer's personal information to any third party without the customer's consent. However, an exception may be made where the Company is requested to provide the customer's personal information through a warrant or the like issued by a court or other judicial authority for a purpose such as an investigation in accordance with relevant statutes and regulations.
5. The Company does not access the customer's information related to the service, or process data, for a purpose outside the terms of use. However, where access is necessary for the smooth provision of the service, such as fault handling or protection of the customer's information, the Company may access the customer's information and ascertain its content.
6. Where data processing such as deletion or modification of the customer's information ascertained under paragraph 5 is necessary for the smooth provision of the service, the Company obtains the customer's consent. However, where there is no consent from the customer, or where, even without consent, the matter impedes the Company's service operation or other customers' use of the service, the Company may suspend the relevant customer's use of the service, and the procedure follows that established in Article 13(2) et seq.

Article 27 (Ownership of the Company)

1. The intellectual property rights and other rights related to the service provided by the Company, and the software, images, marks, logos, designs, service names, information, trademarks, and the like necessary therefor, belong to the Company.
2. All content contained on the Company's service website (text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, etc.) is the property of the Company or its content providers and is protected by relevant statutes such as the Copyright Act. Except where there is a separate agreement with the Company or the Company's explicit written consent, the customer may not reproduce, copy, or use all or part of the content for commercial purposes, and must not download, modify, or resell it. Furthermore, the customer's right to use the content does not include the use of data mining, robots, or similar data-gathering and extraction tools.
3. Except where explicitly approved by the Company, the customer may not modify, lease, lend, sell, distribute, produce, transfer, sublicense, create a security interest in, or commercially use all or part of each of the properties specified in paragraph 1, and may not permit a third party to engage in such conduct.

Article 28 (Personal Information Protection Policy)

1. The Company collects information about the customer through the information the customer provides upon applying for use, and uses the customer's personal information only for the purpose of performing this use agreement and providing the service under this use agreement.
2. The Company endeavors to protect the customer's personal information as prescribed by relevant statutes such as the Act on Promotion of Information and Communications Network Utilization and Information Protection. The relevant statutes and the Company's personal information handling policy apply to the protection and use of personal information.

3. The Company may not disclose or distribute to any third party, without the person's consent, the customer's information acquired in connection with the provision of the service, and may not use it for commercial purposes. However, the following cases are excepted:

   1. Where there is a request from a relevant agency for an investigative purpose pursuant to relevant statutes;
   2. Where there is a request from the Information and Communications Ethics Committee;
   3. Where there is a request under a procedure prescribed by other relevant statutes.

Article 29 (Operation Regarding the Utilization and Management of i-ESG Affiliated Services)

1. In any of the following cases, the Company has the right to review the relevant service:

   1. Confirming the status of the service's progress when a corporate customer utilizes an i-ESG linked service;
   2. Where a report is received from another customer;
   3. Where grounds are found to suspect other misconduct.

2. Upon detecting misconduct, the Company may, after notifying the corporate customer of the content, expel the affiliated Partner company.

   1. In such case, the Company is obligated to do its best to introduce another affiliated company so as to facilitate the corporate customer's ESG management.

Article 30 (Obligations of the Customer)

1. Where the customer registers to use the service, they must provide complete information consistent with the current facts (hereinafter "registration information"). Furthermore, where a change occurs in the registration information, they must update it immediately.

2. The customer must manage the ID and password assigned to them as follows:

   1. Where the customer discovers that their ID or password has been used improperly without the customer's approval, they must immediately report it to the Company.
   2. Upon each termination of access, they must be sure to log out and close the web browser window.

3. The customer agrees not to engage in the following conduct while using the service:

   1. Conduct that harms others (including a small number of persons):

      • Stealing another person's ID, password, or name, or impersonating another person;
      • Falsely stating a relationship with another person;
      • Damaging another person's reputation by stating facts or false facts for the purpose of defaming them;
      • Circulating false information for the purpose of giving oneself or another person a financial benefit or causing harm to another person;
      • Repeatedly causing words, sounds, text, images, or videos that arouse shame, disgust, or fear to reach the other party, thereby interfering with the other party's ordinary daily life;
      • Profit-making activity using the service without the Company's prior approval.
   2. Posting unnecessary or unauthorized advertisements or promotional material;
   3. Soliciting, posting, publishing, or sending by email junk mail, spam, flooding posts, pyramid schemes, and the like;
   4. Posting, publishing, or sending by email vulgar or obscene data, text, software, music, photos, graphics, video messages, and the like (hereinafter "content");
   5. Posting, publishing, or sending by email content over which one does not hold all rights, including intellectual property rights;
   6. Posting, publishing, or sending by email software viruses intended to destroy, disrupt, or limit the functioning of computer software, hardware, or telecommunications equipment;
   7. Posting, publishing, or sending by email materials containing other computer code, files, or programs, or otherwise collecting or storing other users' personal information;
   8. Gambling with property at stake, or engaging in speculative conduct;
   9. Circulating information that arranges prostitution or mediates lewd acts;
   10. Conduct that impairs, or is judged likely to impair, the stable operation of the service;
   11. A corporate customer or a related person falsely disguising themselves to participate in their own contest;
   12. Other unlawful or improper conduct.
4. The customer is obligated to fully understand, internalize, and comply with the guidelines and precautions specified in the governing law, the Terms, and the Company's service website and instructions. The customer must not engage in conduct that interferes with the Company's business.
5. The customer is obligated to back up and store the data handled while using the service, and must bear responsibility where a loss arises due to negligence in data management.
6. The customer may not resell or re-lease the service to a third party without the Company's consent.
7. Responsibility for damage in the use of the service arising from the customer's failure to comply with the matters prescribed in these Terms and relevant statutes, or for improper use by a third party, rests with the customer, and the Company does not bear responsibility therefor.

Chapter 6: Damages

Article 31 (Damages by the Company)

1. Where the Company fails to provide the service due to a cause attributable to the Company, the Company may, at the customer's request, process a full or partial refund.
2. The Company's liability for compensation arising from the customer's inability to use an "individual service" is limited to paragraph 1 above, and the Company does not bear responsibility for indirect or incidental losses such as the customer's expected profit.
3. This provision applies only to customers who use the Company's service on a paid basis, and the Company does not bear responsibility for damage arising to a customer who uses the service free of charge, such as through a free service or an event.

Article 32 (Damages by the Customer)

1. Where a dispute arises for a cause such as the following, the customer agrees to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers and employees, agents, cooperating companies, and licensors:

   1. The customer's violation or infringement of the Terms, the governing law, or regulations;
   2. Measures the Company takes to investigate a suspected violation of the Terms or upon determining that a violation of the Terms has occurred.
2. Where the customer becomes liable to compensate the Company for damage, this includes, but is not limited to, the Company's legal costs, expenses, and/or damages arising from the claims specified above.
3. As to the procedure where the Company claims damages against the customer, the provisions of Article 27 apply mutatis mutandis.

Article 33 (Limitation of Legal Liability)

1. Notwithstanding any other provision, in the following cases, even where the situation is foreseeable, the Company does not bear responsibility, whether in contract or in tort (including negligence), for any loss or damage arising in connection therewith, to the maximum extent permitted by the governing law:

   1. Where it is due to force majeure such as a natural disaster or war;
   2. Where it is due to the customer's intent (including willful negligence), omission, or negligence;
   3. A fault in a telecommunications service provided by a service provider other than the Company;
   4. Except where the Company interrupted the service intentionally or through gross negligence, where the service is interrupted after prior announcement due to unavoidable circumstances such as service diagnostics;
   5. Where the Company interrupts the service to carry out a regular inspection that was notified or announced in advance under Article 9;
   6. Where the customer's use exceeds the scope of service defined in the Service Agreement;
   7. Where damage arises to the customer themselves or to a third party due to the inaccuracy, illegality, or the like of information the customer posted on the service;
   8. Where an intrusion occurs due to the customer's negligence in managing their system security;
   9. Where the service is interrupted due to a national emergency, a nationwide network fault, or equivalent force majeure;
   10. Where the service is interrupted in order to prevent the spread of an incident occurring in the system of a customer using the service;
   11. Where a service fault arises due to an unlawful intrusion from outside despite the Company having taken protective measures in accordance with relevant statutes;
   12. Where the service is interrupted in order to prevent the spread of an incident occurring in the customer's information system;
   13. Where a fault arises in equipment, software, an application, or an OS that the customer arbitrarily installed on the Company's service;
   14. Where the customer uses a free service.
2. The maximum aggregate compensation amount for which the Company is responsible for all damages, losses, and causes of action arising from contract, tort (including negligence), or otherwise is the greater of (A) the total sum of the amounts the customer paid to the Company for use of the service within the 6 months immediately preceding the occurrence of the situation giving rise to the cause of action arising under these conditions, and (B) USD 1,000. This limitation of legal liability, of whatever kind (including this provision and other provisions of these Terms), is for the benefit of the Company, its affiliates, and their successors and assigns.
3. The Company does not bear responsibility for any damage due to causes including, but not limited to, special, direct, indirect, punitive, incidental, or consequential damage, or loss of profit, loss of savings, business interruption, or loss of information (all other damage arising in contract or tort or otherwise in connection with the service).

Article 34 (Jurisdiction)

1. Where a dispute arises between the Company and the customer in connection with the use of the service, the Company and the customer must make all necessary efforts to resolve the dispute amicably.
2. Notwithstanding paragraph 1, where a lawsuit is filed with respect to a dispute arising from the use of the service, the court having jurisdiction over the location of the Company's head office shall be the competent court.
3. The customer and the Company perpetually consent to the exclusive judicial and adjudicatory jurisdiction of the Seoul Central District Court, and waive any objection to the inconvenience of such judicial and adjudicatory jurisdiction. Notwithstanding the preceding paragraph, the judgments and rulings of the Seoul Central District Court are enforceable in any court at the location of either the customer or the Company.

Article 35 (Disclaimer)

1. To the maximum extent permitted by the governing law, the service is provided "as is" and to the extent "available," and the Company makes no warranty whatsoever, whether implied or express, including but not limited to as to condition, quality, durability, performance, accuracy, reliability, merchantability, or fitness for a particular purpose, and as to non-infringement, or the prevention of service interruption, error, harmful elements, security, or the prevention of harm to or loss of functionality or data.
2. To the maximum extent permitted by the governing law, the Company does not represent or warrant the validity, accuracy, reliability, quality, stability, completeness, or currency of the information the service provides. Because some jurisdictions do not permit the exclusion of implied warranties or limitations on the duration of implied warranties, the above exclusions or limitations may not apply to the customer.

Article 36 (Severability)

Even if any provision is determined by a court or competent tribunal to be invalid or unenforceable, the enforceability of the remaining provisions is not affected thereby and they remain valid and enforceable.

Article 37 (Non-Waiver)

Even if the Company has not exercised a right or taken measures in connection with the customer's violation of the Terms, this is not deemed to constitute the Company's waiver of the rights under the Terms and the exercise of such rights with respect to conduct that consequently or similarly occurs thereafter.

Article 38 (Compliance with Trade Laws and Regulations)

As a condition of the customer's purchase and/or use of the service, the customer agrees to comply with all applicable laws and regulations for the protection, import, re-import, sanctions, anti-boycott, and export control of data, and with country-specific export control regimes, including the EU Dual Use Export Controls, the US Export Administration Regulations, the International Traffic in Arms Regulations, and international and country-specific economic sanctions programs. For the avoidance of doubt, the customer (and, where applicable, its end users) is solely responsible for compliance related to the manner in which the customer chooses to use the service, including the transmission and processing of the customer's information and the utilization of the customer's information directed at the Company's end users as previously mentioned. Because all customer information uploaded by the customer or an end user may be hosted on the Company's servers located worldwide, the customer may not upload information listed on the relevant trade restriction lists and is responsible for preventing end users from uploading prohibited information. The customer represents and warrants that it is not named on the sanctions target lists of, including but not limited to, the UN Security Council, the US National Security Council, and the US Government (e.g., lists of specially designated nationals of US government agencies for the European Union and other applicable countries' overseas sanctions member-state lists).

Article 39 (Language)

All means of communication that the Company posts or notifies under these Terms shall be in Korean. In this case, the Company may, for the convenience of the user, provide an English translation together with the Korean. However, where the Company provides an English translation of these Terms, or provides an English translation in posting or giving notice, the Korean original prevails as to any discrepancy between the Korean original and the English translation. Notwithstanding the foregoing, the customer may choose to proceed in either Korean or English as the means of communication with the Company.

Addendum

1. These Terms apply from June 1, 2022.

Appendix to the Terms of Service

These Terms are intended to govern the various rights and obligations and the related procedures in using 'i-ESG' (https://i-esg.io), the cloud-based ESG-specialized management platform service provided by the Company.

Section 1 (Service Overview)

i-ESG, operated by the Company, is an online platform that operates ESG-management-related services online (i-ESG.io) targeting corporate customers. Through the services provided by i-ESG, customers can directly search for the services they want and utilize them free of charge or on a paid basis. In the case of paid services, the data that a company stores and manages is registered in the database provided by i-ESG so that future management can be carried out smoothly.

Section 2 (Services Provided)

1. A corporate customer may use, free of charge, the services in each of the following items provided by i-ESG; any future change of certain services to a paid basis will be made in accordance with these Terms:

   1. Viewing various trend information posted on the homepage;
   2. Viewing various seminar information posted on the homepage;
   3. Viewing and utilizing various educational information posted on the homepage;
   4. Viewing other various information posted on the homepage.

2. A paid corporate customer may use, on a paid basis (based on a monthly or annual subscription fee), the services in each of the following items provided by i-ESG, and pays the consideration therefor to the Company in accordance with the fee-payment rules prescribed by i-ESG:

   1. An ESG simple-assessment service utilizing the database collected/analyzed by i-ESG (assessment, feedback report, report download, etc.);
   2. An ESG reporting-automation service utilizing the database collected/analyzed by i-ESG (standard recommendation, standard guidance for disclosure, auto-complete function, design templates, external-linked verification, distribution, etc.);
   3. An ESG management dashboard service utilizing the database collected/analyzed by i-ESG (company status, AI improvement feedback, big-data analysis, positive/negative cases, etc.);
   4. An ESG supply-chain assessment service utilizing the database collected/analyzed by i-ESG (basic assessment data, additional editing functions, email sending, results dashboard, analysis report, etc.);
   5. A materiality-issue survey service utilizing the database collected/analyzed by i-ESG (stakeholder setting, email sending, results collection/analysis, analysis report, etc.);
   6. In addition to the above, i-ESG may additionally provide paid services at the request of corporate customers;
   7. In the case of services provided by a linked Partner company other than the services i-ESG provides on the web, the Partner company's fee rules and terms apply, and i-ESG is indemnified in relation thereto.

Section 4 (Obligations of i-ESG)

1. i-ESG does its best to continuously upgrade the service so that corporate customers may easily respond to and manage ESG matters.
2. i-ESG does its best to improve and expand the service so that effective management can be carried out, such as ESG-related trends, useful tips, related seminars, and education.
3. In connection with the database utilization of product-subscribing customers, the Company complies with the relevant statutes in accordance with the personal information handling scheme established by the Company, and does not utilize personal information without prior consent.

Section 5 (Obligations of the Corporate Customer)

This provision applies to a corporate customer who intends to conduct effective asset management using i-ESG's services.

1. i-ESG does not require any requirements or conditions other than i-ESG's Terms of the corporate customer.
2. The corporate customer is obligated to separately look into the overall aspects before utilizing the ESG-related service. i-ESG proposes an optimal solution based on data, which may not be useful depending on the corporate customer's situation and characteristics. i-ESG does not bear responsibility for any and all damage arising in relation thereto.
3. Where the corporate customer utilizes the i-ESG service, they consent to registering and managing the relevant content in the database provided by i-ESG for the more effective provision of the service. Where they do not consent, there may be restrictions on the future utilization of the i-ESG service, and they may not hold the Company responsible for any loss incurred during the use of the service.

Section 6 (Obligations of the Affiliated Partner Company)

This provision applies to an affiliated Partner company that intends to provide additional services to corporate customers in linkage with i-ESG's services.

1. Upon receiving a service application, the Partner company must provide the service in accordance with the purpose the corporate customer requires; otherwise, the provision of the service may be cancelled by the corporate customer or i-ESG.
2. Before providing the service, the Partner company shares with i-ESG the detailed method of service provision, such as an introduction to the service to be provided, the process, and the fee criteria; and the service method must follow the method specified by i-ESG.
3. Providing the service means consenting to the i-ESG security policy and promising and warranting that it does not infringe another person's intellectual property rights and is not a derivative work of any particular intellectual property.
4. Unless specially recognized by i-ESG, the Partner company may not infringe a third party's intellectual property rights.
5. The affiliated Partner company must bear responsibility for damage to the corporate customer or the Company arising from infringement of a third party's intellectual property rights. However, where it arises from a cause not attributable to the affiliated Partner company, the corporate customer bears it.

Section 7 (Service Interruption of the Affiliated Partner Company)

1. In providing the linked service, the affiliated Partner company is obligated to exert its best efforts in accordance with what the Company, as a specialized institution, has established. In connection therewith, where any of the following causes arises, the affiliated Partner company forfeits the benefit of time and may be subject to compulsory service interruption without a procedure such as the Company's prior demand. In this case, the Company bears no legal responsibility whatsoever toward the affiliated Partner company, and additionally, where damage arises to the Company, the affiliated Partner company agrees to compensate all of it:

   1. Where it violates a provision related to integrity by falling under any of the following:

      • Falsification of qualifications (fabrication or false statement of career or held qualifications, etc.);
      • Misconduct related to fee payment (related immoral conduct);
      • Illegal use or abuse of information;

   2. Where it cumulatively violates the platform values in relation to a lack of expertise:

      • Expertise-evaluation claims from corporate customers (cumulatively 10 times);
      • Artificial refusal to provide the service (cumulatively 10 times);
   3. For effective platform operation and improvement of service quality, the Company has the right to monitor the affiliated Partner company's service, and the affiliated Partner company must comply with the Company's requests.
2. The affiliated Partner company may withdraw at will whenever it wishes.
3. Where an affiliated Partner company withdraws under this Section, the affiliated Partner company must submit to the Company or discard all related information, such as all materials and deliverables of the service performed up to the withdrawal or the time of withdrawal, and all rights to such materials and information belong to the Company. After the affiliated Partner company's withdrawal, it has no right to arbitrarily utilize the information belonging to the Company under any circumstances, and where it violates this, it must compensate the Company for the direct and indirect damage arising therefrom.

Section 8 (Intellectual Property Rights)

1. All rights to any and all service deliverables created by the Company in providing the i-ESG service, and to tangible or intangible objects, including customer information, created in the course of service performance, belong to the Company simultaneously with their creation.
2. i-ESG does not bear legal responsibility for infringement, violation, or the like of intellectual property rights committed by a corporate customer or an affiliated Partner company.
3. In connection with the intellectual property rights established in paragraph 1 of this Section, a corporate customer or an affiliated Partner company may not utilize them in any form without the Company's separate prior written consent, and must compensate the Company for damage and costs for any direct or indirect loss to the Company arising therefrom.
4. i-ESG may, on its own, delete any content on the homepage that is judged to infringe, or for which there is a possibility of infringing, a third party's intellectual property rights.
5. The obligations of the corporate customer and the affiliated Partner company established in this Section remain valid even after the term of this undertaking and after the termination, cancellation, or rescission of this undertaking.

Section 9 (Payment)

1. The corporate customer pays a monthly or annual subscription fee as consideration for the utilization of the paid services provided by the Company.

2. The monthly or annual subscription fee varies depending on the scope of the service the corporate customer selects, and proceeds in the form of a monthly or yearly renewal.

   • Account holder: i-ESG Co., Ltd. (주식회사 아이이에스지)
   • Bank name: Shinhan Bank
   • Account number: 100-036-234496
3. The detailed conditions of the fees the affiliated Partner company pays to the Company and the payment criteria, contract cancellation, damages, and the like follow the content of the contract agreed between the parties.
4. Fee payment to the Company is limited to the end of the month following the product subscription date; where there is a delay, a late-payment penalty of 0.5% per day of the total amount payable to the Company must be paid. Where the fee is not paid within the prescribed period, the Company may deduct the relevant amount from the security deposit the affiliated Partner company committed, and the affiliated Partner company must additionally deposit the shortfall in the security deposit within one week from the date of notice. The affiliated Partner company agrees that, where it does not comply with this provision, it may be subject to disadvantages such as compulsory withdrawal in accordance with the provisions established in Section 7 of this Appendix.

Section 10 (Prohibition of Assignment and Provision as Security)

The affiliated Partner company may not transfer, succeed, or provide as security to a third party all or part of the rights and obligations arising under this undertaking without the Company's prior written consent.

Section 11 (Change of Service Scope)

The Company has the right to change or modify all or part of the services established in Section 2 of this Appendix based on its arbitrary judgment and without the customer's prior written consent, and may transfer all or part of these services to a third party.

Section 12 (Discontinuation of Service)

The Company may discontinue the services established in Section 2 based on its arbitrary judgment and without the customer's prior written consent and without any damages to the customer.

Section 13 (Interpretation of the Undertaking)

Where there is an objection as to interpretation regarding each provision of these terms of use, and as to matters not specified in these Terms, the customer and the Company decide by agreement; where agreement is not reached, the Company's opinion is followed.

Section 15 (Effect)

These Terms take effect when a corporate customer or affiliated Partner company agrees to understand and comply with all of the content established by the Company.

Section 16 (Competent Court)

Where a dispute arises in connection with these Terms, the Seoul Central District Court shall be the agreed court of first instance.

Addendum

1. These Terms apply from June 1, 2022.

Contact

For questions about these Terms, please contact us at:

• Company: i-ESG Co., Ltd. (주식회사 아이이에스지)
• Email: info@i-esg.io
• Phone: +82-2-3211-4374
• Address: 366, Hangang-daero, Yongsan-gu, Seoul, Republic of Korea